How can I see the due date of my service?
You can go to the Services section of our billing panel to see the next due date of your service.
You can also visit the Invoices section which also lists the due date of the invoices.
At what exact time is the invoice due?
Invoices are due at 1:00AM MST of the due date listed on our billing portal.
What does a suspended service means?
Your service will not be accessible when it's in a suspended state. You cannot download or edit files, you also can't start the server. The server is automatically unsuspended once the invoice is paid. No files are lost or deleted when a server is suspended.
How does Suspensions work?
Failure to pay an invoice will result in the service being automatically suspended two days after the due date at 1:00AM MST.
Example:
Your invoice is due the 1st at 1:00AM MST. If you don't pay it before the 3rd at 1:00AM MST the service will be automatically suspended the 3rd at 1:00AM MST.
What is a Termination?
When a server is terminated all it's files are deleted.
How does Terminations work?
The service will be terminated 7 days after the due date if no payment is received.
